Question 1

Does Chatcrunch work with WhatsApp Business?

Accepted Answer

Yes. Chatcrunch works with WhatsApp Business through the official WhatsApp Cloud API. You keep your existing WhatsApp Business number, and Chatcrunch connects to it so you can manage conversations, automation, and AI from one place. There’s no need to change how your customers contact you.

Question 2

What do I need to get started?

Accepted Answer

You only need a WhatsApp Business number and a Meta Business account. Chatcrunch guides you through the official embedded signup flow, so you don’t need to manually configure servers, webhooks, or tokens. Most users are up and running within minutes.

Question 3

Do I need technical skills to use Chatcrunch?

Accepted Answer

No. Chatcrunch is designed for non-technical users. You don’t need to write code, design complex flows, or understand APIs. Everything is configured through simple settings, clear toggles, and human-readable automation steps.

Question 4

Why not just use the WhatsApp Business App?

Accepted Answer

The WhatsApp Business App is great for basic use, but it doesn’t scale. Chatcrunch adds a shared inbox, team assignment, automation, AI-assisted replies, analytics, and structured follow-ups — all without losing the simplicity of WhatsApp. It’s built for businesses that receive more messages than one person can comfortably handle.

Question 5

How is Chatcrunch different from other WhatsApp platforms?

Accepted Answer

Most platforms focus on building powerful but complex systems. Chatcrunch focuses on clarity and control. Automation is opinionated, AI is assistive, and nothing runs unless you allow it. You get the benefits of automation without managing a complicated system or worrying about things happening behind your back.

Question 6

Will AI reply to customers without my approval?

Accepted Answer

No. AI never sends messages silently. You decide where AI is used — whether as auto-reply, draft assistance, or not at all. When AI generates a reply, you can review, edit, send, or discard it. You are always in control of what goes out to your customers.

Question 7

Can I switch between manual replies and automation?

Accepted Answer

Yes. You can toggle automation on or off per conversation at any time. If a human takes over, automation stops automatically. This ensures smooth handover and prevents duplicate or conflicting replies.

Question 8

How does the free trial work?

Accepted Answer

The free trial gives you full access to Chatcrunch so you can test real conversations, automation, and AI features. No credit card tricks, no hidden restrictions. You can see exactly how it fits your workflow before deciding to continue.

Question 9

What happens after my trial ends?

Accepted Answer

After the trial, you can choose a paid plan that fits your usage. If you don’t upgrade, your account won’t be charged. Your data remains accessible, but automation and sending will be paused until you activate a plan.

Question 10

Can I connect multiple WhatsApp numbers?

Accepted Answer

Yes. You can connect multiple WhatsApp Business numbers, depending on your plan. This is useful if you manage different brands, branches, or client accounts from one dashboard.

Question 11

Can I add team members?

Accepted Answer

Yes. You can invite team members and assign conversations so everyone knows who is handling which customer. This keeps replies organized and prevents messages from being missed or duplicated.

Question 12

Can I upgrade or downgrade my plan anytime?

Accepted Answer

Yes. You can change your plan at any time from the billing page. Upgrades take effect immediately, and downgrades apply on the next billing cycle. There are no long-term contracts or lock-ins.

Question 13

Is Chatcrunch suitable for agencies managing clients?

Accepted Answer

Yes. Agencies use Chatcrunch to manage multiple WhatsApp accounts, sell automation as a service, and maintain full visibility and control for their clients. The system is simple enough for clients to understand, yet powerful enough to deliver real automation value.

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