Platform Features

WhatsApp automation features that actually work

Inbox, AI, automation, and team tools — all included on every plan.

AI Assistance

AI that assists, not replaces humans. Drafts and auto-replies grounded in your knowledge.

  • AI auto-reply
  • AI draft replies
  • Knowledge base support
  • Automation stops when humans reply
AI Assistance

Automation Studio

Opinionated automation — build flows that do exactly what you expect.

  • Visual flow builder
  • Message buttons, media, conditions
  • Pre-built templates for common scenarios
  • Usage tracking and analytics
Automation Studio

Inbox & Team

Shared inbox with assignment and context

  • Shared WhatsApp inbox
  • Manual and automatic assignment
  • Tags, notes, quick replies
  • Clear delivery status for every message
Inbox & Team

Intelligent Assignment

Never miss a message with smart routing and assignment

  • Smart routing to the right agent
  • Priority-based assignment
  • Group and personal assignment
  • Custom assignment rules
Intelligent Assignment

More capabilities

Built-in tools for teams managing WhatsApp at scale

Official WhatsApp API

Uses the official WhatsApp Cloud API for reliability.

Team Collaboration

Role-based access control with admin, and agent permissions for your entire team.

Notes & Tags

Internal notes visible only to your team. Tags for organizing and filtering conversations.

Search

Find any conversation, contact, or message fast.

Industry Templates

Pre-configured setups for common business use cases.

Usage Tracking

Usage dashboard with response tracking and billing transparency.

Fast delivery

Quick message delivery with reliable infrastructure.

Human-First Control

Automation stops when humans reply. You stay in control.

See it in action

Try every feature free for 7 days.

7-day free trial · No credit card required

Features | Chatcrunch WhatsApp Automation